Widerrufsrecht

Returns & Cancellations

You may cancel your order for a full refund up until the time you receive your shipment confirmation email with tracking information. If you cancel after your order has been sent you are responsible for the return shipping fee.  In addition, the original shipping fee we incurred to send the machine to you will not be refunded (even when ‘free’ shipping is advertised). Our refund policy is ‘All Sales Final’. Unfortunately, we can’t offer a refund or exchange after the machine has shipped.
In the event that you receive an item that is either damaged or non-functional, you will not be held responsible for bearing return shipping costs. Our commitment to product quality and customer satisfaction ensures that, in such situations, we will take on the entirety of the return shipping expenses.

If you make a purchase from outside of the United States, currency conversion charges may be applied by your credit card company and Shopify (the payment processor). You will be responsible for all of these charges. Tinto can only refund in USD up to the full amount of your original purchase.

To be eligible for a return, your item must be: unused and in the same condition as it was when you received it, and there must be a good reason for the return.  In addition, the item must be in the original packaging. You may be charged a restocking fee of  15% at our sole discretion for any returns or exchanges.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to us until we have authorized the return in writing.

If you order a product by mistake you will be charged according to this policy.

Refunds

Once your return is received and inspected we will notify you of the approval or rejection of your refund. Tinto reserves the right to withhold up to the full value of the refund if the  is in poor condition upon receipt. 
If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a reasonable number of days.

Exchanges

We only replace items if they are severely defective or extremely damaged. If you believe you may be eligible for an exchange or replacement, please email support at contact@tintosports.com.